We are looking for a customer service supervisor

As our customer service supervisor, you are expected to monitor ongoing compliance with procedures to ensure the best customer service. Some key responsibilities are:

– Monitoring and Assessing Staff Activities: You’ll keep an eye on the daily activities of customer service operations, ensuring that team members perform their duties effectively.

– Training and Mentoring: You’ll train new hires and provide ongoing training for all staff, focusing on customer service skills and company policies.

– Handling Complaints and Queries: When customer complaints or queries escalate, you’ll step in to address them promptly and find solutions.

– Setting and Implementing Policies: You’ll assist in developing and implementing service policies, ensuring that staff and customers understand them.

– Maintaining Documentation: Keeping records related to customer service activities is essential for tracking performance and resolving issues.

Requirement: The candidate is expected to have a degree or equivalent qualification for this role.

Annual Salary: £38,800.00

Hours: 37.5 Hours per week  

Join us at The Chelsea Spa, where every day brings new opportunities to make a lasting impact on our clients’ lives. You’ll be part of a team that creates personalized experiences, inspiring confidence and helping individuals embrace their unique beauty.

Contact us for more info:
Telephone: 020 7351 4555
Email: contact@thechelseaspa.co.uk